Mark Alvarez-Buylla has been promoted to Head of Operations at Gold-i, reflecting the firm’s ongoing commitment to delivering high-quality client service as it continues to grow.
Mark’s promotion coincides with the creation of a new operations team at Gold-i with a focus on onboarding projects for large scale new clients, product installations, internal systems and account management.
Mark joined Gold-i six months ago as a Project Co-Ordinator, having worked in the FinTech industry for over six years in a variety of operational roles at Eze Software. Over the last six months, he has been instrumental in defining and streamlining processes at Gold-i, enhancing the client onboarding process.
Tom Higgins, CEO, Gold-i comments, “Mark joined Gold-i with a wealth of experience from a large FinTech organisation and has been able to share and implement areas of best practice. This has been invaluable as we transition into a larger multi-national organisation as it is key to our growth strategy that we maintain the high levels of client service which we have always prided ourselves on.
“In a relatively short space of time, Mark has made a significant difference in terms of people and process management and he thoroughly deserves this promotion.”
Mark Alvarez-Buylla adds, “Working for a fast growing company is very exciting – at Gold-i I’ve been able to get involved with a broad range of areas, from client interactions through to internal systems, and I have been empowered to make decisions which have a significant impact on our client service. Gold-i is a great company to work for and I am looking forward to playing a key role in client servicing and operations as the company continues to grow.”
Gold-i’s Project Co-ordinators will report directly into Mark, with additional team members planned as the company experiences further expansion.